Privacy Policy
PRIVACY POLICY
Last Updated: 9 October 2026
Website: /
1. Introduction
Welcome to Belongstoyou ("we", "our", "us", or "the Business").
Belongstoyou is an online store selling jewellery and related accessories. We are committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, how long we retain it, and what choices and rights may be available to you.
Business Owner / Legal Name: Aastha Mishra
Brand Name: Belongstoyou
By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where applicable law requires consent for collecting or processing personal information, we will obtain that consent as required.
2. Information We Collect
We may collect personal information when you browse our website, create an account, place an order, subscribe to updates or contact us.
2.1 Personal and Contact Information
This may include:
Your name.
Mobile phone number.
Email address.
Information required for mobile OTP verification.
Messages, enquiries, feedback and other information you voluntarily provide.
We use this information to manage your account, communicate with you and respond to your requests.
2.2 Order and Delivery Information
When you place an order, we may collect:
Billing and shipping addresses.
Products purchased, quantities, prices and order numbers.
Order confirmation and transaction reference details.
Delivery instructions and tracking information.
Cancellation, return, exchange and refund details.
Information required to resolve complaints or disputes.
This information helps us process purchases, coordinate deliveries and provide after-sales support.
2.3 Payment Information
We use Cashfree as our payment gateway for online transactions.
Depending on the payment method you select, Cashfree and the relevant payment service providers or financial institutions may process payment information to complete your transaction.
We may receive details such as transaction references, payment status, transaction amounts and refund status.
Payment processing is subject to the applicable terms and privacy practices of Cashfree and the relevant providers.
We do not ask you to share your UPI PIN, banking password, card PIN or payment authentication OTP with our customer support team.
2.4 Newsletter and Marketing Information
If you subscribe to our newsletter or promotional communications, we may collect your email address and subscription preferences.
We may use this information to send updates about new collections, products, discounts and special offers, subject to applicable law and any required consent.
You may unsubscribe from promotional emails using the unsubscribe link provided in the email, where available, or by contacting us directly.
2.5 Technical and Website Usage Information
When you visit our website, our website infrastructure or service providers may automatically collect certain technical information, including:
IP address.
Browser type and operating system.
Device and technical information.
Pages visited and products viewed.
Date, time and duration of website visits.
Referring website or traffic source.
Session information and website diagnostic data.
We use relevant technical information to maintain website functionality, troubleshoot errors, protect website security and improve the shopping experience.
The information collected depends on the website features and technical services in use.
3. How We Use Your Information
We may use your personal information for the following purposes:
Order processing: To confirm purchases, process orders and arrange deliveries.
Payment management: To verify transactions, handle refunds and resolve payment issues.
Account management: To support registration, mobile verification and account access.
Customer support: To respond to enquiries, complaints and delivery-related questions.
Returns and refunds: To process cancellations, returns, exchanges and eligible refunds.
Marketing communications: To send newsletters and promotional offers where permitted.
Website maintenance: To maintain functionality, diagnose errors and improve website performance.
Security and fraud prevention: To identify suspicious activity and protect our customers and business.
Legal compliance: To maintain required records, comply with applicable laws and respond to valid legal requests.
We aim to collect and use information only for relevant purposes and to limit its use to what is reasonably necessary.
4. Cookies and Similar Technologies
Our website may use cookies, session identifiers and similar technologies to support essential website functions.
These technologies may be used to:
Maintain shopping cart contents.
Support account login and authentication.
Remember preferences and session information.
Protect website security.
Support website functionality and performance.
You may be able to manage or block cookies through your browser settings. Blocking certain cookies may affect features such as login, shopping cart functionality or checkout.
If we introduce non-essential analytics, advertising or similar tracking technologies in the future, we will update this Privacy Policy and provide any notices or consent controls required by applicable law before using them where required.
5. How We Share Your Information
We do not sell your personal information in exchange for money.
However, we may share relevant information with third parties where necessary to provide our services, fulfil orders, operate our website or comply with applicable legal obligations.
5.1 Payment Service Providers
Cashfree and relevant financial institutions may process payment information to complete transactions, verify payments and handle refunds or disputes.
5.2 Website Hosting and Technical Providers
Our website hosting provider, e-commerce platform and technical service providers may process information needed to operate the website, maintain accounts and support essential website functionality.
5.3 Shipping and Delivery Partners
We may share your name, mobile number, shipping address and relevant order details with courier companies and logistics providers so they can deliver your purchases and provide shipment updates.
5.4 Communication Providers
We may use third-party services to send OTPs, order confirmations, transactional emails and other necessary customer communications.
If you communicate with us through a third-party messaging platform, that platform's applicable terms and privacy policy will also apply.
5.5 Legal and Regulatory Authorities
We may disclose personal information where required by law or a valid legal process, or where reasonably necessary to investigate fraud, protect our rights or safeguard our customers and business.
5.6 Business Transfers
If our business undergoes a merger, restructuring, acquisition or transfer of assets, personal information may be transferred where necessary and subject to applicable legal requirements.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention may depend on the type of information and the reason it was collected.
Order and transaction records: May be retained for accounting, taxation, refunds, disputes and legal compliance.
Account information: May be retained while your account is active and afterward where necessary.
Customer enquiries: May be retained to respond to requests and maintain relevant business records.
Newsletter information: May be retained while you remain subscribed, subject to applicable requirements.
Technical information: May be retained for website operation, troubleshooting and security purposes, depending on the relevant service.
When information is no longer required, we will take reasonable steps to delete or anonymise it, unless continued retention is required or permitted by law.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, misuse, disclosure, alteration and loss.
These measures may include appropriate access restrictions, technical safeguards and arrangements with relevant service providers.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate action in accordance with applicable legal requirements.
8. Your Privacy Rights and Choices
Depending on applicable law and the circumstances of your request, you may be able to:
Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where permitted.
Withdraw consent for processing that relies on your consent.
Unsubscribe from promotional communications.
Raise questions or complaints about the handling of your personal information.
To submit a privacy request, email shopbelongstoyou@gmail.com with the subject line "Privacy Request."
We may request reasonable verification of your identity before processing a request to protect your information from unauthorised disclosure.
Some information may need to be retained to complete a transaction, comply with legal requirements, resolve disputes or prevent fraud.
We will handle privacy requests in accordance with applicable legal requirements and timelines.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, such as payment and delivery providers.
These third parties may process information according to their own terms and privacy policies.
We do not control the independent privacy practices of third-party websites. We encourage you to review their privacy policies before sharing information directly with them.
10. Children's Privacy
Our website is not specifically directed at children.
We do not intend to collect personal information from children in circumstances where such collection is prohibited by applicable law. Where applicable law requires additional protections or consent, we will follow those requirements.
If you believe personal information has been collected inappropriately, please contact us so we can review the matter and take appropriate action.
11. International Data Processing
Some third-party service providers may process or store information outside India, depending on their infrastructure and service arrangements.
Where international processing or transfers occur, we will take the steps required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business, website features, payment arrangements, data-handling practices or legal requirements.
Any revised policy will be published on this page with an updated "Last Updated" date.
We encourage you to review this page periodically.
Where required by law, we will provide additional notice or obtain consent before making relevant changes to our processing practices.
13. Privacy Requests and Grievance Redressal
If you have any questions, concerns or complaints relating to your personal information or this Privacy Policy, please contact our designated grievance contact.
Brand Name: Belongstoyou
Business Owner: Aastha Mishra
Designation: Owner
Email: shopbelongstoyou@gmail.com
Phone / WhatsApp: +91 88515 51145
Business Address:
House No. 45, Naveen Place,
Jharoda Kalan, Najafgarh,
Delhi – 110072, India.
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.
We may contact you if additional information is required to investigate or resolve your complaint.
14. Contact Us
For questions about this Privacy Policy or the handling of your personal information, you can contact us at:
Belongstoyou
Attention: Aastha Mishra
Email: shopbelongstoyou@gmail.com
Phone / WhatsApp: +91 88515 51145
Website: /
We will review your enquiry and respond in accordance with our privacy practices and applicable law.
End of Privacy Policy