Refund & Return Policy
RETURNS & REFUNDS POLICY
Last Updated: 9 October 2026
At Belongstoyou, we want you to receive the jewellery you ordered in the expected condition. If your product arrives damaged, is defective, or is different from what you ordered, this policy explains how to request a return, replacement or refund.
1. Eligible Returns
We accept return and exchange requests for the following reasons:
Damaged products: Items damaged before dispatch or during shipping.
Defective products: Items that arrive faulty or defective.
Incorrect products: Items that do not match the product ordered.
All product categories are subject to these eligibility conditions. A return must relate to a qualifying issue and will be reviewed in accordance with this policy and applicable law.
We do not ordinarily accept returns or exchanges solely because of a change of mind, personal preference or an incorrect choice made while ordering, except where required by applicable law.
2. Reporting Period
Please report a damaged, defective or incorrect product within 24 hours of delivery.
To help us investigate and resolve your request quickly, contact us at shopbelongstoyou@gmail.com or through our published customer support channel.
Please provide the following information:
Your order number.
A description of the issue.
Clear photographs of the product and its packaging.
A continuous unboxing video for claims involving damage during shipping.
Any additional information reasonably required to assess the claim.
Our team will review the information and provide instructions for the next steps.
The 24-hour reporting period is our standard process for promptly investigating delivery-related issues. It does not exclude any rights or remedies that must be provided under applicable law.
3. Mandatory Unboxing Video for Transit Damage
For claims involving products damaged during shipping, a continuous, unedited video recorded while opening the package is required under our standard claims process.
To record a valid unboxing video, please follow these steps:
Start recording before opening the sealed shipping package.
Clearly show the shipping package and shipping label.
Record the opening process continuously, without cuts, pauses or editing.
Show the product being removed from the packaging.
Clearly show the product's condition and the damage.
Keep the original shipping package, label and protective materials until your claim has been reviewed.
The purpose of this video is to help verify the condition of the package and product at the time of delivery.
Please submit the original video and photographs when requesting a return or replacement for shipping damage.
If you are unable to provide a video, contact us promptly and explain the circumstances. We will review the available evidence, subject to applicable legal requirements. The evidence process does not override any rights that must be provided by law.
4. Return Approval and Procedure
Please contact us and receive return instructions before sending a product back.
Once we receive your request, we will review the details and inform you whether the return is approved and how the product should be sent back.
Please do not send a product to an unconfirmed return address.
Ensure that the product is packaged securely and that the relevant order details are included, as instructed by our support team.
Retain your return-shipping receipt and tracking details, where available, until the matter is resolved.
5. Return Shipping Charges
Our standard return-shipping policy is as follows:
Damaged before dispatch or during shipping: Belongstoyou will bear the return shipping charges for an approved return.
Other approved returns: The customer is generally responsible for return shipping charges, except where applicable law requires otherwise.
Please obtain return instructions from our support team before arranging a shipment. We will explain the applicable arrangements when your request is reviewed.
Nothing in this policy limits any mandatory consumer rights relating to defective, deficient or incorrectly supplied products.
6. Replacement Policy
Where a replacement is approved, we will dispatch the replacement after we receive the returned product.
The replacement will be delivered according to our standard delivery timelines, calculated from the date of dispatch:
Delhi NCR: 1–3 working days.
Rest of India: 3–7 working days.
Remote areas and the North-East: Up to 10 working days.
Replacement dispatch and delivery remain subject to product availability and applicable legal requirements.
If a replacement cannot be provided, we will discuss the available resolution, including a refund where applicable.
7. Refund Policy
If your return is approved for a refund, we aim to initiate the refund within 5–7 working days after approval.
Refunds will ordinarily be made to the original payment method, where supported by the payment provider.
Please note that your bank, payment gateway or financial institution may require additional time to credit the refunded amount to your account.
The refund-processing period begins once the refund has been approved, not when the initial request is submitted.
Any refund required by applicable law will be handled according to the relevant requirements.
8. Non-Eligible Return Requests
Except where applicable law provides otherwise, we do not ordinarily accept returns or exchanges for:
Change-of-mind requests.
Personal preference or dissatisfaction unrelated to a qualifying product issue.
Incorrect product or variant selections made by the customer.
Damage caused by misuse, accidental handling or improper care after delivery.
These restrictions do not remove any legal rights relating to products that are defective, deficient, incorrectly supplied or otherwise covered by applicable consumer-protection requirements.
9. Cancellations
If you need to cancel an order before dispatch, contact us as soon as possible with your order number.
Cancellation requests will be reviewed based on the order's processing status and applicable legal requirements. Once an order has been dispatched, it may no longer be possible to cancel it through the standard cancellation process.
If a cancellation and refund are required under applicable law, we will handle the request accordingly.
10. Contact Us
For return, replacement, refund or product-related concerns, contact us using the details below.
Business Name: Belongstoyou
Business Owner: Aastha Mishra
Email: shopbelongstoyou@gmail.com
Phone / WhatsApp: +91 88515 51145
Business Address:
House No. 45, Naveen Place,
Jharoda Kalan, Najafgarh,
Delhi – 110072, India.
Grievance Contact: Aastha Mishra, Owner.
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.
11. Policy Updates
Belongstoyou may update this policy to reflect changes to its return procedures, refund processes, business operations or legal requirements.
Revisions will be published on this page with an updated date. Applicable law will prevail over any inconsistent provision of this policy.
End of Returns & Refunds Policy