Terms & Conditions
TERMS & CONDITIONS
Last Updated: 9 October 2026
Website: /
These Terms & Conditions govern your access to and use of Belongstoyou and your purchases from our online store.
By accessing our website, browsing our products or placing an order, you agree to these terms, along with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy. Your statutory consumer rights remain unaffected.
1. Business Information
Brand / Store Name: Belongstoyou
Legal Business Name / Seller: Aastha Mishra
Principal Business Address: House No. 45, Naveen Place, Jharoda Kalan, Najafgarh, Delhi – 110072, India.
Customer Care and Grievance Officer: Aastha Mishra, Owner
Email: shopbelongstoyou@gmail.com
Phone / WhatsApp: +91 88515 51145
Website: /
Applicable Government-Issued Business Identification Number: [Insert the applicable GSTIN, Udyam/MSME registration number or other relevant identifier, as applicable and required by law.]
This identification field must be verified before publication. Do not invent a number.
In these terms, "Belongstoyou", "we", "us" and "our" refer to the business operated by Aastha Mishra. "You", "your" and "customer" refer to anyone visiting our website or purchasing our products.
2. Eligibility and Customer Responsibilities
You may use our website only for lawful purposes and in accordance with applicable law.
You agree to provide accurate and complete information when registering for an account, placing an order, making a payment or contacting us.
You are responsible for reviewing your order details, including the selected products, quantities, prices, contact information and delivery address, before completing checkout.
If you are not legally capable of entering into a binding agreement, you must use the website with appropriate parental or guardian involvement as required by law.
3. Products and Product Information
Belongstoyou offers jewellery and related accessories through its online store.
We make reasonable efforts to display accurate product descriptions, photographs, materials, sizes, prices and other relevant characteristics.
Minor variations in appearance may occur because of lighting, photography, screen settings or manufacturing characteristics. However, such variations do not excuse a product from matching its essential description or other representations made about it.
Our product listings will provide relevant information needed for informed purchasing decisions, including applicable return and refund conditions, delivery arrangements, payment methods and shipping costs.
Where a product is imported, we will disclose the applicable importer details and the full country of origin as required by law. Product-specific information must be checked against the actual product and its sourcing records.
Any applicable warranty or guarantee will be stated in the relevant product information. Nothing in this section excludes rights relating to defective, deficient or incorrectly described goods.
4. Product Availability
Products are subject to availability.
Adding an item to your cart does not guarantee that it will remain available until checkout.
If an item becomes unavailable after an order has been placed, we will inform you and explain the available options, including cancellation and a refund where applicable.
We may update or discontinue product listings, subject to existing orders and applicable legal obligations.
5. Pricing, Discounts and Price Transparency
Prices, applicable taxes and any other charges will be displayed or disclosed before you complete your purchase.
We currently offer free standard shipping on domestic orders within India.
We aim to ensure that prices, promotions and discount claims are accurate and not misleading.
5.1 Price Reductions
Whenever a price reduction is announced on our website, we will display the reduced price alongside the applicable prior price in accordance with applicable law.
For this purpose, the prior price means the lowest price at which the product was offered during the 30 days preceding the announcement of the price reduction, as provided under the Consumer Protection (E-Commerce) (Amendment) Rules, 2026.
Discounts, promotional codes and special offers will be subject to their stated conditions, validity periods and eligibility requirements.
We will not knowingly use false reference prices or misleading discount representations. Our displayed prices and promotional claims must reflect the applicable price history and offer conditions.
5.2 Pricing Errors
If an obvious pricing or listing error is identified, we may contact the affected customer to explain the issue and available options.
Any cancellation, correction or refund will be handled in accordance with applicable law. Nothing in this section allows us to avoid an obligation to fulfil an order or provide a remedy where the law requires it.
6. Orders and Order Confirmation
When you submit an order, you are requesting to purchase the selected products.
An automated confirmation may acknowledge receipt of your order request. It does not necessarily mean that the order has been dispatched.
Orders are generally processed after successful payment, order verification and confirmation of product availability.
If we cannot fulfil an order, we will notify you and arrange cancellation and any applicable refund.
Order invoices and receipts will accurately identify the seller and applicable transaction details. The seller's name will be displayed in the same font size as the store or e-commerce entity name, as required by applicable rules.
7. Payment Terms
We use Cashfree as our online payment gateway.
Cash on Delivery (COD) is not available. Customers must use an online payment method displayed at checkout.
By submitting a payment, you confirm that you are authorised to use the selected payment method.
Payment processing may be subject to the terms and procedures of Cashfree, the relevant bank and other payment service providers.
Please do not share your UPI PIN, banking password, card PIN or payment verification OTP with our customer support team.
If payment is debited but the order is not confirmed, or a transaction appears to have been duplicated, contact us with your order and transaction details so we can investigate.
8. Shipping and Delivery
Orders are generally dispatched within 1–2 working days after successful payment and order verification.
Our working days are Monday to Saturday. Sundays are not working days, and public holidays or courier closures may affect processing.
Estimated delivery timelines, counted from dispatch, are:
Delhi NCR: 1–3 working days.
Rest of India: 3–7 working days.
Remote areas and the North-East: Up to 10 working days.
We offer free standard shipping on domestic orders within India.
Delivery estimates are not guaranteed dates. Delays may occur because of courier disruptions, severe weather, transportation restrictions, incorrect addresses or other circumstances beyond our reasonable control.
Please refer to our Shipping & Delivery Policy for complete details. Nothing in these terms removes any remedy available to customers under applicable consumer-protection law.
9. Order Cancellations
If you need to cancel an order before dispatch, contact us promptly with your order number.
Cancellation requests will be considered based on the order's processing status and applicable law. Once an order has been dispatched, cancellation through our standard process may no longer be possible.
If we cancel an order because a product is unavailable or cannot be supplied, we will notify you and arrange any applicable refund.
Any cancellation policy will operate subject to mandatory legal rights.
10. Returns, Replacements and Refunds
Our Returns & Refunds Policy governs requests concerning damaged, defective or incorrectly delivered products.
Under our standard policy, customers should report such issues within 24 hours of delivery and provide their order details and relevant evidence.
For transit-damage claims, we request a continuous, unedited unboxing video showing the sealed package, shipping label, opening process and product condition. This assists with verifying shipping-related damage.
The absence of a particular recording will not override rights or remedies that must be provided under applicable law.
Where a replacement is approved, we will dispatch it after receiving the returned product, subject to availability and applicable requirements. Delivery of the replacement will follow our standard delivery estimates.
Approved refunds are ordinarily initiated within 5–7 working days after approval, subject to applicable legal requirements and payment-provider processing times.
Return shipping charges will be handled according to our published Returns & Refunds Policy and applicable law.
11. Search Results and Sponsored Listings
We aim to present product listings and search results in a manner that helps customers find relevant products.
We will not knowingly manipulate search results or search indexes in a way that misleads customers regarding their searches.
Where sponsored product placements or listings appear on our website, they will be distinctly and prominently identified as sponsored, in accordance with applicable requirements.
Product displays and promotions will not be presented in a manner intended to mislead customers about the nature of the listing or the product's relevance.
12. Transparent Website Design
We aim to provide clear information and fair choices throughout the shopping experience.
We will take steps to comply with the Guidelines for Prevention and Regulation of Dark Patterns, 2023, and the applicable e-commerce rules.
From the applicable commencement date, we will conduct the required annual self-audit of the website for dark patterns and prominently display the corresponding compliance certificate after completing the required assessment.
We will not claim that an audit has been completed or display a compliance certificate before that assessment has taken place.
Website interfaces, checkout flows, promotional offers and customer choices should not be designed or presented in a way that unlawfully misleads, coerces or manipulates customers.
13. Customer Accounts and OTP Verification
Some website features may require you to register an account or verify your mobile number using a one-time password (OTP).
You are responsible for maintaining the confidentiality of your login information and verification codes.
You must not impersonate another person, access accounts without authorisation or attempt to circumvent website security.
Please contact us if you suspect unauthorised access to your account.
We may restrict access where reasonably necessary to protect the website, investigate suspected fraud or respond to misuse, subject to applicable law.
14. Privacy and Personal Information
We handle personal information in accordance with our Privacy Policy and applicable law.
Information may be used to process orders, verify payments, deliver products, manage accounts, respond to enquiries and meet legal obligations.
Relevant information may be shared with payment providers, courier partners, website service providers and other authorised third parties when necessary for these purposes.
Please read our Privacy Policy for details of our information-handling practices and the choices available to you.
15. Intellectual Property
The Belongstoyou brand identity, original website copy, product photographs, graphics, designs and other original content are owned by or licensed to the relevant rights holder, unless otherwise stated.
You may browse our website and use its content for personal shopping purposes.
You may not reproduce, distribute, modify or commercially exploit protected website content without permission, except as permitted by applicable law.
These terms do not transfer intellectual property rights to you.
16. Product Care
Customers should follow any product-care instructions supplied with their purchase or displayed in the relevant product listing.
Where relevant, avoid exposing jewellery to chemicals, perfumes, excessive moisture or rough handling if the product's care guidance advises against it.
Damage caused by improper use or accidental handling after delivery may affect return or replacement eligibility, subject to applicable law.
This section does not exclude remedies for defects or deficiencies covered by consumer-protection law.
17. Third-Party Services
Our website may use third-party services, including payment gateways, hosting providers, courier companies and communication services.
Such services may operate under their own terms and privacy policies.
We do not control independent third-party services, but nothing in this section excludes any responsibility imposed on us by law for our own acts or omissions.
18. Limitation of Liability
To the extent permitted by law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, such as third-party service interruptions, internet outages or courier disruptions.
We do not guarantee uninterrupted or error-free website access.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights relating to defective goods, misleading descriptions, unfair trade practices or other legal obligations.
19. Force Majeure
Events beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions and transportation disruptions, may affect order processing or delivery.
Where such events cause delays, we will make reasonable efforts to communicate relevant information and assist affected customers.
This section does not remove obligations that remain applicable under consumer-protection law.
20. Changes to These Terms
We may revise these Terms & Conditions to reflect changes in our business, website features, products, services or legal obligations.
Updated terms will be published on this page with a revised date. Changes will operate in accordance with applicable law and will not remove customer rights that have already accrued.
We encourage you to review this page periodically.
21. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Disputes will be handled by courts or other competent forums with jurisdiction under applicable law.
Nothing in these terms prevents customers from exercising statutory rights or approaching a competent consumer dispute redressal authority.
22. Grievance Redressal
For questions or complaints relating to our products, orders, payments, delivery, returns, refunds or website, please contact our grievance officer.
Grievance Officer: Aastha Mishra
Designation: Owner
Email: shopbelongstoyou@gmail.com
Phone / WhatsApp: +91 88515 51145
Address:
House No. 45, Naveen Place,
Jharoda Kalan, Najafgarh,
Delhi – 110072, India.
We will acknowledge receipt of consumer complaints within 48 hours, provide the complainant with a copy of the complaint as recorded by our grievance officer, and redress the complaint within one month from the date of receipt, in accordance with the applicable requirements.
Please include your order number and a clear description of the issue wherever possible.
From the applicable commencement date, we will participate in the National Consumer Helpline's convergence process as required by the amended e-commerce rules.
Customers may also find consumer grievance information through the National Consumer Helpline.
23. Contact Us
For questions about these Terms & Conditions or your order, contact:
Belongstoyou
Legal Business Name / Seller: Aastha Mishra
Email: shopbelongstoyou@gmail.com
Phone / WhatsApp: +91 88515 51145
Website: /
Principal Business Address:
House No. 45, Naveen Place,
Jharoda Kalan, Najafgarh,
Delhi – 110072, India.
End of Terms & Conditions